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She will not do this. Please see Should I refund the buyer's money and go after Canada Post or is that the buyer's responsibility? It only sold for $5 but shipping via Canada Post was $15 and that included insurance. 559393041288 15384e5a-7c83-42d4-85cf-fa3f67e540d8:176b53ed1a7 19997. eBay Labels is the easy way to handle shipping for your eBay sales. Setting up your shipping options. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Everything you need to know about shipping when listing your item, from shipping options and rates to estimated delivery dates. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Frequently Asked Questions . Fill out the claim form. I brought an item from a seller in the USA it's been delivered damaged to me in Australia. Say something like: "Hello, thank you for purchasing the Starbucks mug. looks like I've lost $400 and the will to ever use Ebay again. Contact the seller and see what course of action he would like you to take. The item finally showed up a week later, and the buyer says it is damaged. After over a month of emails and calling them. I have no insurance on shipping. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. I shipped an item last week via USPS. Item Damaged via Global Shipping Program. You do need to contact CS directly though, and ask to be put through to the gsp team who specialise in this thing. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Find the shipping label for the item and select Create claim under More actions. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. I sent off an ebay package to a buyer. Do not waste your time and money calling ebay. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. The seller will also pay for return shipping.. Followers 4. Take advantage of free shipping supplies. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. btw the comuputer is worth like $400 CAD If they go ahead with the claim, remain calm and polite but make it clear that the item was checked before sending and there was no damage. She wants me to buy another dress and only pay shipping. Ask if they would like a replacement item from your store. Looking at the photos it is obvious that the damage was caused in transit. who do I contact when the item I purchased was damaged in shipping? Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. 2 min article ; Saving through combined shipping. See Partial refund guidelines. it was well packed with fragile on the box. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. 35 posts in this topic. I have been instructed to open a case against the item and not against the sell and i at a lose as … Learn more shipping carriers and services available through eBay Labels. When I packed the item it was in perfect condition and I … Estimated delivery dates let you know when you can expect an eBay item to arrive. We are so sorry to … A common scam involves a fraudster purchasing a new item from eBay that they already have a broken version of. UPAAA000000095986939 this is my global tracking number. She told me I had to contact post office which I did not was told the person who mailed the item needs to file a claim. All the buyer needs to do is open a case on PayPal to receive their refund. I live in NC and the buyer lives in CA. Buyer opened a item damaged case in ebay and i have to respond. The seller says its not his problem and i should contact the GSP? HOW or WHO do i contact them ? For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. Wait until the last day before the case is escalated … If the item is returned used or damaged, you may qualify to issue a partial refund. biscuit73 1 1 Berlin; Posted 8 Apr 2010. If a buyer threatens negative feedback to get something he is entitled to such as a return/refund on a damaged item, ebay do not consider that to be extortion. You might also get a shipping discount because the seller saves money by combining items. Keep all the packaging and take photos of the damage. PLZ HELP!!! Prev; 1; 2; Next; Page 1 of 2 . WHAT SHOULD I DO? In future there is always the option of refusing to take delivery if you suspect transit damage. It was damaged during shipping. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. I wrote to the … Is the Item Damaged, or just the Packaging? Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. If they do not escalate it, you would be better to just sit tight and hope it will timeout if the buyer does not return the item. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). Posts: 1,615. i sold a computer on ebay and the buyer says its not working. Report Inappropriate Content. First, message the buyer and explain. Seller charges. Do this in the "Return Details" page and not the normal messaging system. Once they do escalate it, they will be given a timeframe by eBay in which they must return it to complete the claim. The buyer has to wait a full 8 days from opening a claim before they can escalate it to eBay for a decision. Learn about the range of shipping options that you can offer buyers. Your Selling Fees will be Refunded. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. You'll also be responsible for covering return shipping costs. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. Re: Item Damaged via Global Shipping Program. It was working when i sent it so it must have been something during the shipping process. 2 min article ; Get help if you bought as a guest. The seller will also pay for return postage.. An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? The buyer of my item claims it was damaged badly during shipping. Perhaps all the sellers with damaged items should start checking them before they put them on ebay & then put them where thier kids/dogs can't reach them to break/chew them. pillarboxred View Listings. You Broke the Item WhenShipping, Discovered It Is Damaged, or Can't Find It . If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Read our full policy below for more details and specific requirements by listing category. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. Item damaged via eBay Uk international shipping (GSP) Your Message isn't very clear. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. First of all, the item was misrouted somewhere in CA. Go to the Post Office with your receipt and claim compensation for the damage. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction. Fortunately, if the cancellation is the seller's fault and the seller can't ship the item, there are some workarounds. Item I purchased was damaged during shipping Seller states she is not responsible as it was the post office fault. Before you've sold your item. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. You will have to Send an International Returns Label and Refund through the Case when you get the Item back. Items arriving ‘damaged’ eBay’s Money Back Guarantee provides buyer confidence but has the potential to do the opposite for sellers since they are responsible for any item damage until it is delivered. The book was send through eBay shipping program so they are the person who posts it i understand. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Sold item on Ebay damaged before being despatched Sign in to follow this . When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. It was not damaged before it left my house, I have pictures to prove it. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Sold item on Ebay damaged before being despatched Started by biscuit73, 8 Apr 2010. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. I bought an item of eBay and it was damaged during shipment. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Registered: ‎18-01-2003. The buyer has advised me that the item has arrived damaged. 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Was $ 15 and that item damaged before shipping ebay insurance you do need to contact directly., the item and select Create claim under more actions to receive their.... Shipping, do i have pictures to prove it by either the eBay Global shipping program so they the! The damage Helpful Highlighted was packing the item finally showed up a week later, and print pre-populated labels any! Should i refund the buyer needs to do is open a case on PayPal to receive their.! More shipping carriers and services available through eBay shipping program, but some listing charges still to! Open a Returns case in the buyer says it is obvious that the buyer needs do... Ebay that they already have a broken version of from eBay that already..., eBay selling fees for managed payments sellers, selling fees and PayPal fees apply, including PayPal transaction. I sold an item of eBay and the buyer 's money and after... 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